FREQUENTLY ASKED QUESTIONS
& CLINIC POLICIES
HOW DO I BECOME A PATIENT?
All new patients fill out our new patient paperwork. New patients are scheduled in the order that new paperwork is received. Once we have your paperwork, our practice manager will call you to schedule. A deposit to hold your appointment is required at time of scheduling. New patient paperwork once requested by phone or email will be sent via email or snail mail.
WHERE DO I GET MY LABS DRAWN?
All labs requiring a serum blood draw can be drawn in our clinic at the time of your appointment. Our lab accepts most major insurance carriers. Lab orders can also be provided to have them drawn at an outside facility of your choosing. There are more specialized labs that are utilized at times including DUTCH, Genova, Great Plains Laboratory, ZRT, Doctor's Data, and Sanesco.
DO YOU ACCEPT INSURANCE?
At Green Medicine of Wisconsin, we operate as a cash-based, fee-at-time-of-service clinic, prioritizing your health without interference from insurance companies or third parties. This direct-pay model fosters a true partnership between you and your provider, allowing for personalized care tailored to your needs. By eliminating insurance-driven requirements, we can allocate time to address multiple concerns in a single visit, making care more efficient and comprehensive. A super bill will be provided which you can submit to your insurance company for reimbursement. While you may choose to submit charges to your insurance for potential reimbursement, this approach ensures cost transparency, avoids repetitive copays, and empowers you to make informed decisions about your health. As we do not have an insurance department, we are happy to provide the requested medical records but it is the patient's responsibility to ultimately submit the documents to the insurance company. We are not a Medicare or Medicaid provider. We also are not able to provide care for patients under state-funded plans.
WHAT IS THE CANCELLATION/NO SHOW POLICY?
We understand that sometimes you may need to reschedule or cancel your appointment. To ensure that we can accommodate other patients, we kindly ask that you call us directly at 920-651-3600 in the event of a cancellation. Please note that if you cancel with less than 24 hours notice, a $50 cancellation fee will apply. This policy also applies to appointments cancelled by voicemail left over the weekend for Mondays. We appreciate your understanding and cooperation with our cancellation policy. We do understand that things come up, but please do your best to keep us informed so we can give another patient the opportunity for that appointment time!
DO YOU SEE PATIENTS FOR CONDITIONS OTHER THAN LYME DISEASE?
Yes! Absolutely. In addition to Lyme treatment patients come for a variety of reasons: IV therapy, peptide therapy, evaluation of hormones, bioidentical hormone treatment, nutritional counseling, health and wellness visits, brain health, or simply for a more functional and holistic approach.
FRIENDS AND FAMILY
At Green Medicine, we understand that attending medical appointments can be a daunting experience. That's why we welcome patients to bring a companion to their appointment for added comfort and support. However, as our clinic is quite small, we kindly request that patients limit their companions to one person only. This helps to ensure that we can maintain a calm and organized environment for all our patients. Whether it's a friend, family member or caregiver, we encourage patients to bring whoever they feel will help them feel most at ease during their appointment. Together, we can work towards achieving optimal health and wellbeing. Exceptions can be made for special circumstances where additional support is necessary.
DO YOU OFFER PRIMARY CARE SERVICES?
At Green Medicine of Wisconsin, we prioritize providing comprehensive, integrative, and specialized care to our patients. While we offer a range of specialized services, it is important to note that we do not function as a primary care clinic. We encourage our patients to establish and maintain a relationship with a primary care practitioner for any urgent or general health issues. However, we are happy to collaborate with your primary care provider to ensure that you receive the best possible care.
FRAGRANCE FREE ENVIRONMENT
We prioritize the health and well-being of all our patients. Therefore, we kindly ask that you avoid wearing strong perfumes or fragrances when visiting our facility. Many people have chemical sensitivities that can be triggered by the scents commonly found in perfumes and fragrances. We appreciate your cooperation in creating a fragrance-free environment for all of our patients. If you have any questions or concerns, please don't hesitate to speak with one of our staff members.
COMMUNICATION GUIDELINES
Please call the office or message nursing staff via the patient portal for any sort of follow-up, treatment, recommendations, or specific questions to your care. Questions about medical concerns must be answered via HIPAA compliant methods. We are unable to respond to any specific medical inquiries via social media or email. This is both for legal reasons and to ensure continuity of care.
It is our policy to return all patient calls within 48–72 business hours. We make every effort to respond as promptly as possible, but we ask for your patience as we prioritize timely communication.
Additionally, Evey is typically with patients during office days, which means the best way to get answers to your questions is by communicating with our skilled nursing team. Our nurses are highly trained to address your concerns, provide guidance, and triage any issues. They ensure that matters requiring urgent attention are promptly brought to Evey's attention. This process allows us to respond efficiently and prioritize your care. Thank you for understanding and working with us to support your health and well-being!
For follow-up questions, treatment recommendations, or specific concerns, please contact us through the patient portal or call the office directly. To maintain confidentiality and comply with HIPAA regulations, we cannot respond to medical inquiries via social media or email. This ensures continuity of care and protects your privacy.
ROUTINE FOLLOW UP CARE
For the safety and continuity of care, it is essential for patients to attend routine follow-up appointments. These visits allow us to assess your progress, monitor your condition, and make any necessary adjustments to your treatment plan. As part of our policy, patients are required to be seen at least once per year for prescriptions. However, most of our patients may require more frequent routine visits. This ensures that we can properly evaluate your ongoing treatment needs and provide safe, effective care.
We are always open to exploring new treatment options for active patients and have never declined a request to evaluate potential therapies. However, all medications, even those with promising results, can have potential side effects or interactions. Therefore, we carefully assess each treatment to ensure it is both safe and appropriate for your individualized care.